An IP PBX is a telecommunication device that provides voice connectivity to desk phones within a building. It oversees the outgoing and incoming calls across its telephone network using an internet connection.
Let’s break down this definition further:
IP – Internet Protocol (IP) is the method of transmitting data to another server. This technology means that calls are established over the internet.
PBX – A Private Branch Exchange is known as a PBX, which is an internal telephone network. A PBX exists on-premises, or you can host it from the cloud securely.
An IP PBX phone system can make and receive phone calls over the internet while maintaining analog phones throughout the office.
IP PBX phone systems place and receive phone calls over the internet. It does so by converting analog voice signals into digital. From there, it directs calls to a VoIP service provider (that’s us) to manage the initiation and termination of every call.
At the core, IP-based voice service uses Session Initiation Protocol (SIP). This universal protocol has become the standard for VoIP phone systems. For a PBX, you would use SIP trunking, which offers multiple voice channels.
On the inner side of a PBX, that remains unchanged. Users can call each other, check voicemail, and set up call groups as they could before. It’s by design.
On the outer side of a PBX, a VoIP provider would give a set of credentials for one or more SIP trunking accounts. Once authenticated, incoming calls are presented to your PBX to accept. Users can also reach an outside phone line by way of your SIP trunk automatically.
The PBX itself determines if calls are handled internally or relayed over to the PSTN.
Your phone system costs too much
Is your phone bill high and unpredictable? If so, upgrading your phone system to Voice over IP (VoIP) is an easy, cost-saving win. The cost of legacy phone systems adds up quickly due to on-site equipment, licensing, maintenance, new phone lines, technicians, and international calls.
Your phone system is becoming obsolete?
It’s not just expensive to maintain, but it also relies on technology that will eventually go out of date. Every time a piece of your equipment fails, it will get harder for you to find replacement parts and a technician that can handle the fix.
Your phone system can’t grow with your business
Is your company growing fast and/or expanding to new locations? Is it complicated and expensive for you to add new phone lines and/or open new offices? If you answered ‘yes’ to any of the questions above, you’re ready for a new business phone system. It makes no sense to hold onto a phone system that delays your growth or prevents it altogether.
Your phone system lacks important features
You might be perfectly satisfied with the functionalities of your current phone system. After all, it’s all about making and receiving phone calls, and that works just fine, right? Think again. Features that come with cloud telephony can take everyone’s productivity to the next level. It’s not just about the phone calls themselves, but also about everything that happens around them.
Your phone system is vulnerable to outages
If your phone system is down, can you keep on working? Can your customers still get what they need from you easily? If your answer is ‘no,’ it means that every phone system outage creates frustration for your customers and brings your sales (and cash flow) to a halt.
Adopting an IP PBX in your business can come with some perks. Here are some reasons why it’s a wise investment.
- Lower communication costs – Internet-connected PBXs can provide much higher cost-savings than their analog predecessors. VoIP providers like Cutting Edge Technology offer both metered and unmetered trunking services.
- Cloud-based reliability – Connect your existing PBX to the proven reliability of the cloud. A reliable VoIP service will have multiple data centers for dependable performance. Even if your PBX goes down, they can route calls elsewhere.
- Keeps existing hardware – You can keep everyone productive and keep your hardware costs low by using the same hardware that’s already attached to your PBX. The only thing you need is your SIP address, password, and domain, and you’re set.
- Minimal change – Change can be intimidating to many businesses. Look to SIP trunking as a gateway to experiencing the value of a VoIP phone system. As your company grows, you can scale up the number of voice channels with minimal configuration.
Suppose you or your IT staff are already familiar with PBX phone systems. In that case, an IP PBX could be a smart stop-gap solution. Additionally, SIP trunks are location-agnostic, so you can get up and running in record time if you move offices.
Just as people get an email address from Google, you can get your business phone service from Cutting Edge Technology, a trusted VoIP provider. Voice over Internet Protocol powers both SIP trunking and cloud phone systems. Both options are substantially better than analog-based landlines.
Cloud PBXs let you take advantage of new communication features, faster. Let’s say you need to expand your customer support team. Your VoIP service provider can deliver a full-featured voice solution. This strength lets you focus on your customers and not have to configure a Linux-based PBX server.